FAQs

Once your order has shipped, you’ll receive a shipping confirmation email with your tracking number.

📦 Please allow 1-2 working days for your order to be processed, and 5-10 working days for your order to be delivered (5-14 days for North America). Please note that deliveries may take longer during busy periods, including holidays.

To check the status of your delivery:

1. Open your shipping confirmation email
2. Copy your tracking number
3. Visit our Track My Order page
4. Enter the number to see live updates

If you can’t find your email, please check your spam or promotions folder.

Still can’t locate your tracking number? Just reach out to us and we’ll be happy to help 🤍

📦 Please allow 1-2 working days for your order to be processed, and 5-10 working days for your order to be delivered (5-14 days for North America). Please note that deliveries may take longer during busy periods, including holidays.

🌱 We’ve partnered with a delivery service committed to reaching net-zero emissions. Choosing slower delivery helps meaningfully reduce shipping-related carbon output - a simple choice with a real impact.

If your order hasn’t shipped yet, we may be able to update your address.

Please contact us as soon as possible with your order number and the correct details. Once an order has shipped, we’re unable to make changes, but we’ll always do our best to help.

If your tracking shows your order as delivered but you haven’t received it:

• Check with neighbours or building reception
• Look around your delivery location
• Allow up to 24 hours in case it arrives slightly later

If it’s still missing, please contact us and we’ll help you resolve it.

If your order hasn’t shipped yet, we may be able to cancel it.

Please contact us as soon as possible with your order number. Once an order has shipped, it can no longer be cancelled.

We want you to love your purchase. But if something isn’t quite right, please contact us within 30 days of receiving your order and we’ll guide you through the next steps.

Please note: return shipping costs are the responsibility of the customer, unless the product is defective or incorrect.

We’re so sorry if something isn’t right.

Please contact us within 48 hours of delivery with your order number, a photo, and a video of the item (if defective), and we’ll guide you through the next steps.

Once your refund has been approved, it can take up to 10 working days for the funds to appear back in your original payment method, depending on your bank or provider.

If your question hasn't already been answered in the FAQs above, please don't hesitate to reach out to our support team via our contact form here.

Your satisfaction is our priority, and we'll ensure all concerns are addressed.